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Shipping/Delivery

DOMESTIC SHIPPING (HUNGARY)
  • Our domestic shipping is provided by GLS Hungary
  • Shipping cost is 3,5 EUR
  • Our maximum shipping time is usually 5-14 working days.
  • Please note that we can’t be held responsible for wrongly given addresses

 

INTERNATIONAL SHIPPING

1. Do you ship internationally? How much are the shipping costs?

Yes, we ship internationally with DHL. Our shipping cost is 11,9 EUR in Europe. FREE Shipping is over 200 EUR purchases.
UK shipping cost is 15 EUR
Shipping cost for countries outside of Europe 20 EUR (USA, Canada, Australia)
2. Where do you ship from? 
Our items are shipped directly from Budapest/Hungary.
3. How long will it take to receive my order?
Shipping times vary; due to high demand we aim to process and ship your order within 3-14 working days, and delivery can be up to 7 working days if shipped from within the Hungary, or normally between 5-20 working days if shipped internationallyIf unsure do feel free to drop us an email to hello@nanasstore.eu and we'll happily assist you further.

4. My order has not arrived yet, even after 30 days.
While some parcels can arrive early, some others may experience shipping delays, or you may live in a more isolated region from where we sent our items from. If it does not arrive within 8 weeks upon ordering, we can offer you a full-refund, guaranteed!  

5. Can I get express shipping?
Express shipping is available, but we do not usually offer it as our carriers charge a lot in most cases, and we want to keep our products affordable for our customers. To find out the rates for express shipment, please contact us directly in hello@nanasstore.eu.

6. What about possible custom fees? 
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country (very rarely this happens).

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